Privacy Policy

This policy explains how personal information is collected, used, and protected when you visit this website or contact me by email. It complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). It is not a substitute for the fuller confidentiality and consent agreement reviewed with clients before their first appointment.

What Information Is Collected

When you visit this website, contact me by email, or use a contact form, I may collect:

• Your name and email address, if you choose to provide them
• Any information you include in a message to me
• Basic technical information collected automatically by the website host (such as browser type or general location), used only for site functionality and security

This site does not use tracking cookies for advertising or sell any information to third parties.

How Information Is Used

Information you provide is used only to:

• Respond to your inquiry
• Schedule an introductory consultation or appointment, if requested
• Maintain records related to our professional communication, where required by clinical or legal standards

How Information Is Stored and Protected

Emails and client records are stored securely, in accordance with the standards of the College of Registered Psychotherapists of Ontario (CRPO), Ontario's Personal Health Information Protection Act (PHIPA), BC's Personal Information Protection Act (PIPA), and Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. Reasonable safeguards are used to protect against unauthorized access, loss, or disclosure.

Third-Party Services

This website and my practice management rely on a small number of trusted third-party platforms, each selected for their privacy and security standards for handling sensitive health information:

• Jane App — used for scheduling, secure client records, and virtual sessions
• Doxy.me — used as an additional secure video-conferencing platform
• Klarify — an AI-assisted note-taking tool that helps generate session documentation; any recordings or transcripts are processed in accordance with Klarify's privacy and data-security standards, which are PIPEDA and HIPAA compliant, with encrypted (and anonymized where possible) data stored on Canadian servers

Each of these providers has its own privacy policy governing how they handle data. I encourage you to review their policies if you'd like more detail, and I'm always happy to answer questions about how any of these tools are used in our work together.

Your Rights

You may request access to, correction of, or clarification about the personal information I hold about you at any time, by contacting me directly. You may also withdraw consent to be contacted, or ask that your information be deleted, subject to any professional or legal record-keeping obligations.

Retention

Personal information shared through this website, including initial inquiries, is retained only as long as necessary to respond to you or to meet professional record-keeping obligations, and is then securely deleted or destroyed.

Questions or Concerns

If you have questions about this policy or how your information is handled, please contact me at therapy@fiveseas.ca.

Last updated: August 2026